The Challenge
A national insurance provider needed a digital platform to support multiple brands offering health insurance products. Each brand required its own customer-facing website while sharing a common infrastructure for efficiency and oversight. The system had to manage user accounts, send notifications, process filings, and consolidate all submissions into a single data store. Because the platform handled PII, PCI, and PHI, it also needed to meet strict legal and security requirements.
The Solution
A secure WordPress multi-site environment was created to manage all brand websites from a unified platform. This allowed each brand to maintain its own identity while benefiting from centralized management and compliance controls.
Key components included:
- Multisite Management: Centralized administration of all brand sites with consistent updates, security, and version control.
- User Accounts and Notifications: Customer accounts with automated email notifications for key actions and status updates.
- Data Consolidation: A single secure data store for filings and submissions across all brand websites, improving reporting and compliance tracking.
- Remote Submission: Integration of the WordPress REST API to allow secure remote submission and updating of records.
- Security and Compliance: Architecture designed to protect sensitive PII, PCI, and PHI data in full alignment with industry and legal standards.
The Results
The platform unified multiple brand websites into a secure and efficient system that improved both customer experience and internal operations. Customers benefited from clear account management and timely communications. Administrators gained a consolidated view of filings and submissions, simplifying compliance reporting. Remote submission capabilities reduced manual processing, creating a faster and more reliable service that supported long-term growth.